Terms and Conditions

Terms of Service - Graceful Aura Training Academy and Spa

Please read these terms of service carefully before using Graceful Aura Spa and Training or purchasing and completing any of the services available for purchase or operated by Graceful Aura Training Academy and Spa.

 

Conditions of Use

We will provide services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services, or make a purchase, you accept the following conditions. Therefore, we urge you to read them carefully.

 

Privacy Policy

Before you continue using our website, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

 

Intellectual property

You agree that all materials, products, and services provided on this website are the property of Graceful Aura Training Academy and Spa, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute Graceful Aura Training Academy and Spa’s intellectual property in any way, including electronic, digital, or new trademark registrations.

You grant Graceful Aura Training Academy and Spa a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.

Any breach of these rules could be met with legal action.

 

License to use the website

You have a non-exclusive, limited, non-transferable, and revocable license to use the materials available on this website for learning purposes only. All materials provided by Graceful Aura Training Academy and Spa may not be used for any other purpose, and the license gets terminated the moment you finish your course.

 

Communications

The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements, and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

 

Applicable Law

By visiting this website, you agree that the laws of the United Kingdom, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Graceful Aura Training Academy and Spa and you, or its business partners and associates.

 

Disputes

Any dispute related in any way to your visit to this website or to products you purchase from us shall be initially decided by our management and if further dispute is needed it will be arbitrated by the United Kingdom court system and you consent to exclusive jurisdiction and venue of such courts.

 

Comments, Reviews, and Emails

Visitors may post content if it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content must be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights but not the obligation to remove and/or edit such content. When you post your content, you grant [name] non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

 

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

 

Refund Policy

All deposits made to Graceful Aura Training Academy and Spa via Graceful Aura Spa and Training are NON REFUNDBLE.

Cancellation charges may also apply.

Refunds on full course payments are at the discretion of the management. Each case will be looked at individually and decided upon submission of reasons for cancellation. 

We do not offer refunds on any Online Courses once the material has been accessed. We can track if you have completed the course and provide evidence of this. We will dispute all chargebacks on online courses if the material has been accessed.

 

Training courses practical:

  • If you cancel/reschedule a course within 7 days of the course start date, 50% of the course amount will be lost and have to be paid again to reschedule a new date.
  • If you cancel with 24 hours of your course start date the course will be cancelled and full payment is required to rebook.  No refunds will be given.
  • If you arrive 30 minutes after the course start time, unfortunately your course will be cancelled as we will not have enough time to complete the theory prior to models attending for the practical session. No refunds will be given.

 

Training courses online:
Once your online is paid and your material is sent to you, no refunds will be given under any circumstance. It is your responsibility to ensure you have the correct entry requirements to complete the course.

 

Treatment deposits:

  • Deposits are non-refundable.
  • If more than 48 hours notice is given you can move your deposit to a new appointment date.
  • If less than 48 hours notice is given, but more than 24 hours, you will lose your deposit and need to pay a new one to rebook.
  • If less than 24 hours notice is given, full payment is required.
  • Deposits not paid within 24 hours of booking will be cancelled.


Change of Date

If you wish to swap your course date AFTER you have booked your course then a date-swap fee will have to be paid.

If you wish to swap your date you need to check availability with our team FIRST and then make your payment if confirmed. Dates can only be changed if the management have agreed other dates are available. 

Contact enquiries@graceful-aura.co.uk to confirm a swap before making a payment

NO PAYMENT - NO SWAP

If you have made a deposit on a course date and the date you wish to swap to is unavailable then you could loose your deposit on the original date if you do not attend or cancel.  Any payments using ClearPay for the original date booked may also be lost. 

 

Issue of Certificates

Please ensure that you put the correct name on your course details when first registering as this will be the name on your certificate when it is issued at the end of the course.  If you do not do this correct first time then you may have to repurchase the course in order to change it. This will be at the discretion of the web team and management. 

 

Gift Vouchers

  • The value of the voucher must be used in one session, it cannot be split over multiple session or multiple people.
  • If you cancel your appointment within 24 hours and are using a voucher to pay, the voucher will become invalid.
  • No change is given if you don’t use the full voucher amount.

 

Post Op treatment courses:

  • Post Op MLD courses are none refundable.
  • Courses require a non-refundable 30% deposit upfront. The remaining balance is due on your first session.
  • If more than 48 hours notice is given you can move your session to a new appointment date.
  • If less than 24 hours notice is given, the session will be lost and cannot be redeemed.